How To Setup

Meet Your Pet’s New Home

Basic covers the core QR tag and finder connection. Premium unlocks the wider recovery, care and community toolkit.

A simple home for everything that matters.

When you open Connect, the Home screen gives you the core pet identity and tag information first. Basic Connect is for one pet and includes the QR tag, core pet profile, public finder profile and found-pet flow.

Premium adds the wider recovery, care and community features, including Lost Mode, care tools, Community Hub and Care Circle owner controls.

Use the guide below to see what each part of Connect does and whether it is included in Basic or Premium.

Home

Your core pet identity and alerts, with Premium recovery and care summaries when you upgrade.

The Home tab is your starting point every time you open the app. It brings the most important information about your pet together in one simple dashboard, so you can quickly see what needs your attention without searching through different sections.

Your Pet

Basic shows your pet profile and linked tag status. Report Lost is a Premium feature.

Today's Care — Premium

Premium brings appointments, medication, feeding and other care activity into your Home view.

Recent Alerts

Basic keeps the core finder and scan/found alert history available; Premium extends the alert history and adds Premium reminder notifications.

Care Circle — Premium owner feature

Premium owners can share selected care access with trusted carers. An invited carer can use a free account while the owner’s Premium remains active.

The Home tab is designed to give you the big picture without the clutter. For everything beyond your daily overview, the navigation bar takes you straight to My Pets, Care, Community and More.

My Pets

Manage your pet profile. Basic includes 1 pet; Premium unlocks unlimited pets.

The My Pets tab is where you manage pet profiles and tag links.

Basic Connect includes one pet. Premium unlocks unlimited pets under the same account. Each pet can have its own profile and linked tag.

Add a Pet – Basic supports 1 pet; Premium supports unlimited pets.

Pet Details – Store important information such as name, breed, birthday, gender and photo.

Edit Profile – Update details whenever they change.

Multiple Pets — Premium – Keep unlimited pet profiles together under one account.

Basic: one pet. Premium: unlimited pets.

Care — Premium

Premium care tools for appointments, medication, feeding, emergency contacts, milestones, gallery and Care Circle.

Care is a Premium area.

It brings appointments, medication, feeding, emergency contacts, Age & Milestones, Gallery and Care Circle owner controls into one organised space.

Appointments — Premium

Stay ahead of every important visit. Keep track of vet appointments, grooming sessions and other important dates in one place. Add upcoming appointments and reminders so you always know what’s coming up and can stay on top of your pet’s regular care. From routine check-ups to grooming visits, your pet’s schedule is easy to access whenever you need it.

Medication — Premium

Keep medication schedules organised. Record your pet’s medications, doses and schedules so important details are always easy to find. Set reminders to help you stay consistent with regular medication and keep track of what your pet needs and when. It’s particularly useful when your pet has multiple medications or a routine that needs careful attention.

Feeding — Premium

Keep their daily routine on track. Manage your pet’s meals and treats from one simple place. Record their feeding routine and keep important details organised, making it easier to maintain consistency throughout the day. It gives everyone involved in your pet’s care a clear view of their usual feeding routine.

More Premium Care

Premium also includes the Emergency Contacts manager, Age & Milestones, Gallery and Care Circle owner controls.

More than reminders. A complete picture of your pet’s care.

The Care tab brings the everyday details, important dates and people involved in your pet’s life together, so caring for them feels a little more organised and a lot less stressful.

Community — Premium

Premium access to the Community Hub and Nearby Alerts.

Community is a Premium area.

Premium members can use the Community Hub to ask questions, reply, react, save posts and take part in discussions, while Nearby Alerts help surface missing pets in the local area.

Community Hub — Premium

Connect with fellow pet parents, ask questions and share advice.

Ask & Discover — Premium

Search conversations, browse topics and find helpful answers from the community.

Nearby Alerts — Premium

Stay informed when a pet is reported missing in your local area.

Help Your Community — Premium

Share useful advice, support other pet parents and look out for missing pets nearby.

A little extra awareness can make a big difference when a pet goes missing.

Account settings for everyone, plus Premium notification, reminder and subscription controls.

Your Account area gives you a quick view of the account connected to your Pet Connect app. It keeps your account information accessible while the rest of the app focuses on your pets and their care.

Use it to:

View your registered account
Keep your account information organised
Access account-related settings

Account — Basic & Premium

Manage your account details and personal settings in one place.

Notifications — Premium controls

Control push notifications and keep track of your latest alerts.

Reminders — Premium

Keep important pet-care reminders organised and on schedule.

Timezone & Preferences — Premium reminder settings

A little extra awareness can make a big difference when a pet goes missing.